MyCloud Messenger Business Messaging
Harness the Power of Business SMS, MMS & Email.
Why Should Your Business Message?
In a digital-first business world, breaking through the daily flood of advertisements, social media and cold calls to get your customers’ attention is a gamble. Change the odds with business messaging.
Statistics Don’t Lie – Messaging Works!
292
million people in North America use text messages.
88%
say text is the No. 1 application they use on their phones.
99%
is the average open rate for text messages.
85%
of customers prefer text messages to phone calls or emails.
45%
of people reply to text message blasts.
324
million people in North America use email.
99%
of email users say they check their inbox daily.
43%
is the average open rate for emails across industries.
$36
is the average ROI for every $1 spent on email marketing.
60%
of shoppers complete purchases after receiving cart-reminder emails.
Messaging Built for Business
MyCloud Messenger enables your business to connect with customers via SMS and MMS using your business’ main phone number, toll-free number or even employees’ numbers, and email messaging via your business’ outbound email.
Our cloud-based solution is ideal for:
- Notifications
- Sales & Marketing Promotions
- Live Interactions
- Appointment Reminders
- Delivery Scheduling & Tracking
- Customer Surveys
- Customer Support & Trouble Tickets
- One-to-One Customer Interactions
- Add Messaging to Any Existing Solution, including Microsoft Teams
Go Beyond Broadcast Messages
MyCloud Messenger enables your business with a complete suite of fully customizable and programmable SMS, MMS and email features for messaging, marketing, sales, service delivery and customer support.
CAMPAIGNS
Broadcast news via texts and emails to communities, customers or employees about sales, events and more.
Timetext
Schedule texts to be sent at a specific date/time for sales follow up, special offers, or additional customer information.
Survey
Get feedback from your customers about service quality, new products, purchasing plans and more with quick text polls.
Series
Keep leads engaged, customers loyal and employees informed with text campaigns over days, weeks or months.
Tags
Tag customers to events, interactions and campaigns for targeted and personalized texts and emails.
Keywords
Automate responses to customer inquiries using pre-set replies to common questions based on keywords.
Pathways
Assist customers by routing them to live customer service agents or sales reps through interactive text responses.
App Integration
Text-enable any application or website with available APIs through custom integrations.
Build Your Business with Messaging
Leverage MyCloud Messenger for these business-building applications and more.
Target Your Messages
Use Campaigns and Tags to give your customer the information they’re looking for when they’re looking for it.
Automate Outreach
Series creates nurturing campaigns that send texts and emails at predetermined intervals for sustained customer outreach.
Engage Customers
Communicate directly with your customers using two-way text Live Agent interactions.
Enable Workflows
Streamline contact management, automate communication and integrate with CRM tools using our API.
Centralize Management
Send texts and emails, set up campaigns and manage your text and email conversations from our intuitive admin portal.
Message Enable your Website
In a digital-first world, not having a textable number on your website is equivalent to not providing an email address.
Messaging Works for Businesses of All Sizes & Industries
MyCloud Messenger has use cases across a range of organizations like these:
Medical & Healthcare
Retail Stores
Municipalities & Communities
Restaurants & Eateries
Media Companies
Education
Nonprofit Organizations
Professional Services
Real Estate/Property Management
Political Organizations
Home Services & Deliveries
Financial Services
Travel Agencies
Religious Organizations
Assisted Living/Skilled Care
Hospitality
Human Resources
Home-Based Businesses